Frequently Asked Questions
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What services do you offer?
We proudly offer personalized, home-based pet care for both dogs and cats, including:
Dog Boarding
Cat Boarding
Dog Daycare
Cat Daycare
Dog Drop-In Visits
Cat Drop-In Visits
Dog Walking
Optional Add-On Services
Pick-Up & Drop-Off Transportation
Bath
Brush Out With Grooming Vacuum
Birthday or Gotcha Day Celebration
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Please bring:
Your pet's food for their entire stay
Collar with ID tag
Leash (dogs)
Any medications or supplements with clear instructions
Favorite blanket, bed, or toy (optional)
A crate, if your pet normally sleeps or relaxes in one at home. We often have crates available for guests who are comfortable using them.
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MondayβThursday
Before 6:00 a.m.
After 4:00 p.m.
Friday
Before 6:00 a.m.
After 12:00 p.m.
Weekends
Generally available anytime, by appointment.
These hours allow us to give every pet the time and attention they deserve when they arrive. We never want drop-offs or pick-ups to feel rushed because of work or school schedules. By scheduling arrivals during these times, we can properly welcome your pet, help them settle into their new environment, and make the transition as calm and positive as possible.
If our weekday drop-off hours don't fit your schedule, we also offer the option to drop your pet off the evening before at no additional charge. This gives your pet extra time to settle in before your trip and often makes for a more relaxed start to their stay.
If you need a different drop-off or pick-up time, please don't hesitate to reach out. We'll always do our best to accommodate whenever possible.
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Absolutely. Every dog has a different personality and comfort level. We carefully supervise interactions and can separate dogs whenever needed to ensure everyone remains safe, comfortable, and stress-free.
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Our goal is to provide a kennel-free experience whenever possible. However, if your dog is crate-trained, feels more comfortable sleeping in a kennel, or you request that we use one as part of their normal routine, we're happy to accommodate. We believe kennels should be a place of comfortβnot where pets spend their entire stay.
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We're happy to administer most oral medications and follow your pet's regular care routine. Please provide all medications in their original containers along with clear instructions.
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es. We understand that many cats prefer a quieter environment, so we provide them with their own safe, comfortable space where they can relax away from the activity of the dogs while still receiving plenty of love and attention.
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Yes! If your pet is allowed on furniture at home, they're welcome to snuggle up with us here too. If you prefer they stick to their own bed or crate, we'll happily follow your routine.
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We do our best to send at least one photo or video update each day so you can see how your pet is doing and have peace of mind while you're away. Because we're busy spending time caring for the pets in our home, there may occasionally be a day when we forget to send an update. If that ever happens, please don't hesitate to reach out! We're always happy to send photos, answer questions, or let you know how your furry family member is doing.
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Every pet is unique, and we're happy to accommodate special diets, medications, senior pets, and other individual needs whenever possible. Let us know about any special care during your booking inquiry so we can ensure we're the best fit for your pet.
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That's perfectly okay! We understand that boarding can be a new experience. We take things at your pet's pace and do our best to help them feel safe, comfortable, and at home. Many first-time boarders settle in quickly with patience, routine, and lots of love.
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Every pet is different. Please let us know about your pet's temperament before booking. We can often make accommodations, but the safety and comfort of all pets in our care will always come first.
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If your pet becomes ill or injured during their stay, we will contact you immediately. If emergency veterinary care is needed and we're unable to reach you, we'll seek appropriate medical attention to ensure your pet receives the care they need as quickly as possible.
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We welcome dogs of all breeds. We evaluate each dog based on their temperament, behavior, and ability to safely enjoy a family home environment.
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We understand that travel plans can change. Just let us know as soon as possible, and we'll do our best to accommodate your updated arrival or pick-up time.
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We recommend booking as early as possible, especially for holidays, school breaks, and summer, as availability fills quickly.
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Absolutely! Dogs enjoy supervised outdoor play, walks (if requested), and lots of interaction throughout the day. Cats receive enrichment, playtime, and quiet companionship based on their personality and preferences.
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We accept the following payment methods for your convenience:
π³ Credit & Debit Cards
π΅ Cash
π± Venmo
π² Cash App
π Apple Pay
π Zelle
π¦ (Any others you accept)
Payment is due before or at the time of your pet's stay unless other arrangements have been made.
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We understand that plans can change. To help us provide the best care for all of our guests and manage our limited availability, we ask that cancellations be made as soon as possible.
7 or more days before the scheduled stay: 100% refund
3β6 days before the scheduled stay: 50% refund
1β2 days before the scheduled stay: 25% refund
Same-day cancellations or no-shows: No refund
If an unexpected emergency arises, please don't hesitate to reach out. We understand that life happens and will always do our best to work with you whenever possible.
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We believe pets are happiest when they feel like they're part of a family. Instead of spending most of their stay in a kennel, your pet will enjoy a comfortable home environment with plenty of companionship, personalized attention, and opportunities to relax, play, and simply be themselves. Our goal is to provide a true home away from home where every pet feels safe, loved, and cared for.